ACSU Privacy Policy

Australian Customer Satisfaction Unity (ACSU) Privacy Policy

Introduction: At ACSU, we are committed to protecting the privacy of our members. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information through interactions with our services, both online and offline.

Information Collection:

  1. Personal Information:
    • We collect personal information when you register for an ACSU membership, participate in our activities, access various content or features, or directly contact us. This may include:
      • Name, address, email address, and telephone number.
      • Payment information for membership fees and purchases.
      • Other details necessary to provide you with our services.
  2. Usage and Analytics Data:
    • We automatically collect certain data when you visit our websites or use our services, such as:
      • IP address, access times, browser type, and language.
      • Pages you visited before and after navigating to our services.
      • Information about your activities and interactions with our services.
  3. Cookies and Tracking Technologies:
    • We use cookies and other tracking technologies to personalize and enhance your experience on our platforms, understand usage patterns, and improve our services.

Use of Information:

  1. To Provide Services:
    • We use the information we collect to deliver our services, process transactions, and provide customer support.
  2. To Improve and Optimize:
    • We analyze user behavior to improve our offerings and to develop new features and services.
  3. To Communicate:
    • We may use your information to communicate with you about your account, system updates, or informational and service-related communications, including important security updates.
  4. For Marketing:
    • Subject to your consent, we may use your information to send you promotional messages and marketing about our services and those of our partners.

Sharing of Information:

  1. Service Providers:
    • We may share your information with third-party service providers that perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
  2. Legal Requirements:
    • We may disclose your information if required to do so by law or in response to a subpoena or court order, to enforce our rights, or protect our property, people, and rights, or in connection with a legal claim or compliance.

Data Security:

  • We take reasonable steps to ensure the security of your personal data but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights:

  • You have the right to request access to the personal information ACSU holds about you, to request corrections, and to request that your personal information be deleted.
  • You can often opt-out of receiving marketing communications by using the unsubscribe link provided in such communications.

Changes to This Policy:

  • We may update this policy from time to time. If we make significant changes, we will notify you of the changes through our services or through others means, such as email.

Contact Us:

  • If you have questions about this privacy policy, you can contact us at:
    • Email: info@acsu.com.au
    • Address: 12 Stelvio Close, Lynbrook, VIC, Australia
    • Phone: 03 87878779